Recoveries Corporation NZ Ltd
NZBN: 9429050686155
New Zealand Local Calls: 0800 400 008
Overseas: +64 9 558 2630
PO Box 9589
Newmarket, Auckland 1031
In the event that you have difficulty communicating with recoveriescorp due to language barriers, we will assist you where possible, by providing an interpreter who speaks your primary language.
For customers with hearing or speech impairment or disability, you may obtain free assistance through the government initiated New Zealand Relay Services (https://www.nzrelay.co.nz/).
For queries related to NZ Transport Agency Waka Kotahi please call 0800 762 008 or email directly
at nzenquiries@recoveriescorp.co.nz.
Compliments and Complaints
Making sure we hear your voice
Recoveriescorp welcomes your feedback. If you have a compliment or a complaint related to your experience with our office we invite you to share this with us. You can do so here or by calling us on 0800 400 008 between 8:00am and 5:00pm (NZST/NZDT), Monday to Friday.
To allow us to promptly assist you, please have your reference number when calling or contacting us.
While we endeavour to do our best in resolving all complaints, in circumstances where you are not satisfied with the outcome of our internal dispute resolution process, you may:
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Escalate the complaint within the recoveriescorp management structure; or
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Lodge a complaint with Financial Services Complaints Ltd (FSCL).